Refund policy

We only accept:

We have a 7-day return policy, which means you have 7 working days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at carpets2u@hotmail.co.uk. Please note that returns will need to be sent to the following address: Unit 6, St Michaels Trade Park,
Widnes, WA8 8GW

If you want to return any products, All returns are at the customer’s cost.

You can always contact us for any return question at carpets2u@hotmail.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like our made to order bespoke carpet stair runners as they are custom products. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded 75% of your original payment method within 10 business days. Due to cutting costs and restocking your item your refund is deducted by 25%. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at carpets2u@hotmail.co.uk.

Customers must use a tracked delivery service to ensure your return reaches us safely.